Call Center Agent - Dubai

Responsibilities:
1) Manage large amounts of inbound and outbound calls in a timely manner
2)Follow communication “scripts” when handling different topics
3) Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
4) Seize opportunities to upsell products when they arise
5) Build sustainable relationships and engage customers by taking the extra mile
6) Keep records of all conversations in our call center database in a comprehensible way
7) Frequently attend educational seminars to improve
knowledge and performance level
8) Meet personal/team qualitative and quantitative targets

Skillset:
1) Min 2 years experience in customer service.
2) Gulf experience not mandatory.
2)Fluency in English and Hindi or Urdu mandatory.
3) Good computer skills required.
4) Indian/Pakistani - Female required.
5) Immediate joiner required.

Career Level
Junior
Language
Hindi, English
Nationality
Indian
Company Size
51-200
Benefits
Accommodation
Company Visa
Skills
Call Center Experience
Customer Service

Posted on : last year, #3061, 1 views, Edit

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