Call Center Agent cum Customer Ser Rep - Dubai

• Quality Assurance: Adhere to established call center procedures and quality standards to maintain a high level of service.
• Flexibility: Be open to working scheduled shift hours to accommodate the needs of the business and ensure excellent customer service at all times.
• Team Collaboration: Collaborate with team members, supervisors, and other departments to resolve customer issues and share best practices.
• Adherence to Scripts and Guidelines: Follow call center scripts, procedures, and guidelines while maintaining a courteous and professional demeanor.
• Strong customer service orientation and problem-solving skills.
• Ability to adapt to a flexible work schedule, including evenings and weekends.
• Proficiency in using call center software and CRM systems.
• High school diploma or equivalent; additional education or certifications in customer service or a related field is a plus.
• Patience, empathy, and a customer-centric approach to service.
• Strong attention to detail and accuracy in documenting client interactions.
• Flexibility to work in shifts, including weekends and evenings.

Call 052-4469567 / 052-6634903
Or Send cv
skylink.llc147 @gmail.com

Career Level
Mid-level
Languages
Any
Nationality
Any
Company Size
51-200
Benefits
Accommodation
Company Visa
Health Insurance
As per UAE law
Commission
to be discuss

Posted on : last year, #3024, 1 views, Edit

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