Call Center / Customer Care Executive - Dubai
• Provides information to assist patients or refer them to appropriate contact, either in the organization or elsewhere.
• Advocate Patients’ and their families’ rights and responsibilities, confidentiality, information and education.
• Develops and maintains the feedback/complaint procedure for customers to use and receive redressal.
• Communicates all information to Floor Supervisor on daily basis.
• Expedites flow of visitors/patients and ensure that each person receives outstanding customer service by providing a friendly environment.
• Provides Information about medical insurance coverage to patients and check the same diligently before sending the patient to the doctor.
• Investigates patient/visitor concerns and implements appropriate courses of action.
• Keeps accurate records of discussions or correspondence with customers.
• Perform duties of handling Patient /Telephone/Cash/back office work as specified in the duty roaster
Call 056-5764302 / 055-5178905
Career Level
Mid-level
Languages
Any
Nationality
Any
Company Size
51-200
It is NOT ok to contact this poster with other commercial interests.