Customer Relation Manager - Dubai
Our company is growing rapidly and is searching for experienced candidates for the position of customer relations manager/ customer care service representative & Supervisor.
Responsibilities for customer relations manager:
1.Must know Arabic language.
2.Monitor trends in the department and help staff develop proactive plans to achieve their performance targets
3.Ensure representatives are knowledgeable of all areas of the Go Ahead product, including all features and benefits, operational procedures.
4.Aid in recruitment and hiring.
5.Train representatives to be customer-focused problem solvers who deliver helpful, responsive, and accurate service.
6.Assist team in resolving complex customer cases.
7.Speak to customers in escalated situations to understand the customer’s concerns and aid in resolving the incident efficiently.
8.Communicate effectively with other Go Ahead teams to align company goals and direction, and to develop positive working relationships in a collaborative manner.
9.The resolution of assigned customer satisfaction issues while maintaining and enhancing positive and constructive client relationships.
10.Ensuring that Customer Satisfaction is maintained
Job Responsibility for Supervisor:
1.Managing the workflow of their employees, creating
team schedules and delegating tasks
2.Assessing the work performance of their employees
and identifying areas that need improvement
3.Ensuring that business goals, deadlines and
performance standards are met
4.Training and onboarding new hires to make sure
they understand their roles
5.Setting goals for workers and making sure they
comply with the company’s plans and vision
6.Recommend new employees to the human
resources team based on an assessment of their
performance
7.Reporting performance records and evaluations to
HR and senior management
interested candidate please share cv to below given email address;
abdulrahim(at)arbgroup.me
Career Level
Senior
Language
Arabic
Nationality
Any
Company Size
201-500
Benefits
Company Visa
It is NOT ok to contact this poster with other commercial interests.