Customer Service Coordinator - Dubai
1. Customer Support:
Respond to customer inquiries and provide assistance via phone, email,
Address customer complaints, resolve issues, and ensure customer satisfaction.
2. Order Processing:
Process customer orders, track shipments, and ensure timely delivery.
Coordinate with various departments like sales, warehouse, and shipping to fulfill customer orders.
Handle order cancellations, returns, and refunds as per company policies.
3. Communication:
Act as a liaison between customers and internal teams, conveying customer feedback and concerns to relevant departments.
Communicate product updates, promotions, and other relevant information to customers.
Follow up with customers to ensure their issues have been resolved satisfactorily.
4. Problem Solving:
Use problem-solving skills to address customer complaints and find appropriate solutions.
Collaborate with other team members and departments to resolve complex customer issues.
6. Customer Relationship Management (CRM):
Utilize CRM software to keep track of customer interactions, preferences, and purchase history.
Use CRM tools to manage customer follow-ups and maintain a personalized approach to customer service.
7. Team Collaboration:
Collaborate with other customer service coordinators and team members to ensure consistent service delivery.
Participate in team meetings, training sessions, and continuous improvement initiatives.
8. Quality Assurance:
Monitor customer service interactions for quality assurance purposes.
Provide feedback to customer service representatives to enhance their performance and customer service skills.
Career Level
Mid-level
Languages
Any
Nationality
Any
Company Size
11-50
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