Call Center Agent / TeleCaller - Dubai
DUTIES AND RESPONSIBILITIES
• Answering phones from customers professionally and responding to customer inquiries and complaints.
• Researching required information using available resources.
• Handling and resolving customer complaints regarding product sales to customer service problems.
• Providing customers with the organization’s service and product information.
• Processing forms, orders, and applications requested by the customers.
• Identifying, escalating priority issues and reporting to the high-level management.
• Routing inbound calls to the appropriate resources.
• Following up complicated customer calls where required.
• Completing call notes and call reports as necessary and updating them in the CRM.
• Obtaining and evaluating all relevant data to handle complaints and inquiries.
• Team player and self-driven attitude
• Ability to communicate precisely
• Strong interpersonal skills
• Good computer skills in MS Office Tools
• Ability to adapt to change
• Excellent interpersonal and customer service skills
Call 052-4469567 / 052-6634903
Share cv to
skylink.llc147 @gmail.com
Career Level
Mid-level
Languages
Any
Nationality
Any
Company Size
51-200
Benefits
Accommodation
Company Visa
Health Insurance
As per UAE law
Commission
to be discuss
It is NOT ok to contact this poster with other commercial interests.